Return Eligibility

Return eligibility and the applicable return window can vary by product. Before sending anything back, contact us so we can review your order and confirm the available return options.

Do not send an item to a supplier, warehouse, manufacturer, or other address unless our support team has provided or confirmed the return instructions.

Condition of Returned Items

Returned items should generally be unused, in the condition received, and include any original packaging, accessories, labels, or documentation where applicable.

We may ask for photos or other information before authorizing a return so we can confirm the product, condition, and reason for the request.

Damaged, Defective, Incomplete or Incorrect Items

If your item arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as possible with your order number and clear photos or video where helpful.

Keep the item and packaging until the issue has been reviewed. In some cases, we may need photos of the product, packaging, shipping label, or specific defect to determine the appropriate resolution.

Return Shipping

Return shipping responsibility depends on the reason for the return and the circumstances of the order. We will explain the applicable return instructions before you send an item back.

If a return is authorized, follow the instructions provided by our support team. Using an unapproved return address may delay or prevent proper processing.

Refunds

Approved refunds are issued to the original payment method. The time it takes for funds to appear can vary depending on the payment provider or financial institution.

If a refund is approved, we will initiate it through the original payment method used for the order unless another method is required by the payment provider or applicable process.

Original shipping charges, return shipping charges, or other fees may be treated differently depending on the reason for the return and the terms applicable to the order.

Non-Returnable or Restricted Items

Some products may not be eligible for return for hygiene, safety, customization, final-sale, or other product-specific reasons. Any known restriction should be disclosed on the relevant product page or during the return review.

If a product has a specific return restriction, that restriction should be reviewed before purchase whenever it is disclosed on the product page or checkout flow.

Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellation after an order has entered processing or fulfillment.

Once fulfillment has started, it may no longer be possible to stop the shipment. If that happens, any available resolution may need to follow the normal return process.

Missing Refunds

If you have been notified that a refund was issued but do not yet see it, allow time for your bank, card issuer, or payment provider to process the transaction.

If the expected processing period has passed, contact your payment provider first, then contact us with your order number so we can review the available refund details.

How to Request Help

Email sales@trendingdiscountshop.com or use our Contact Us page.

Include your order number, the email address used at checkout, the product involved, and a short explanation of the issue. Photos or video can be helpful when the issue involves damage, defects, incorrect items, or missing components.