Track Your Order

CUSTOMER CARE

Track Your Order

Enter your order number and the billing email used at checkout to view the current WooCommerce status of your order.

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Where is my order number?

You can usually find it on the order confirmation page or in your order confirmation email.

ORDER LOOKUP

Check Order Status

Both fields must match the information associated with the order.

For privacy, we only show an order when the order number and billing email match.
WHAT THE STATUS MEANS

From Order to Delivery

01

Order Received

Your order has been created in the store and is awaiting or beginning processing.

02

Processing

The order is being prepared or handled through the applicable fulfillment workflow.

03

Shipping / Transit

Carrier tracking, when available, is normally the best source for movement after shipment.

04

Completed

WooCommerce has marked the order as completed in the store's order system.

CAN’T FIND YOUR ORDER?

Contact Customer Support

Send us your order number and the email address used at checkout so we can review the order.

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